JIO BPO JOB VACANCY IN PUNE
TYPE OF JOB: Voice Advisor {BPO}
Qualification: 12th or any graduation degree in any discipline
Experience: 6 months To 2 years in BPO is mandatory
Skills:
Speak English And Hindi language
Marathi language is mandatory
Customer Problem solving skills
Basic computer knowledge
JOB RESPONSIBILITIES:
Manage all customer interactions as rostered within parameters.
Demonstrate ownership on calls when contacted by customer
Respond to all customers in appropriate tone and language
Offer a solution-based approach for all customer interactions
Educate the customer at every given possible opportunity
Ensure updation of product, system, process and policy knowledge
Adhere to rostered timing, scheduled shifts and activities
Capture customer details and data relevant to the call or service
Resolve customer queries within agreed timelines
Manage outbound campaigns as per business requirement
Increase, develop and retain customer base through relationship building and service
Follow all contact center policies, procedures, code of conduct.
please Send WhatsApp And Facebook Group
