*Experience: Fresher OR 6 months.2 years*
*Education. 10+2 OR Any Graduation degree*
Location: Thane
Job Responsibilities
*Manage all customer interactions as rostered within parameters.
*Demonstrate ownership on calls when contacted by customer
*Respond to all customers in appropriate tone and language.
*Offer a solution-based approach for all customer interactions.
*Ensure updation of product, system, process
and policy knowledge.
*Adhere to rostered timing, scheduled shifts and, activities.
*Capture customer details and data relevant to Resolve customer queries within agreed timelines.
*Increase, develop and retain customer base through relationship building and service.
*Follow all contact center policies, procedures,
code of conduct and legislative requirements.
